「海南航空新规未明确告知，乘客登机口被强收费（2026.06.22）」6月22日，一名乘客在乘坐当天10时海南航空由重庆飞往广州的航班时，在登机口被告知海航采取的是“与众不同”行李箱尺寸标准，他由于行李超标，需要缴纳240元费用，而此时已无多余时间再办理托运。该乘客表示，在购票及安检过程中均未被明确告知海航采取了与其他航司不同的行李箱尺寸规定。
Hainan Airlines Fails to Clearly Disclose New Baggage Rule, Passenger Hit With Surcharge at Boarding Gate (2026.06.22)
On June 22, a passenger boarding a Hainan Airlines flight from Chongqing to Guangzhou at 10 a.m. said he was informed at the boarding gate that the airline applies a “distinctive” baggage size standard. Because his luggage exceeded the limit, he was required to pay a 240-yuan fee, and by that point there was no longer enough time to check the bag instead. The passenger said that at no point during ticket purchase or security screening had he been clearly informed that Hainan Airlines uses baggage size rules different from those of other airlines.