6月3至4日，四川成都一女士在中国平安保险公司连续两天进行抗议。她称自己共缴纳近20万元保费，生病后保险公司仅报销20%；去办理退保时，工作人员未正面告知退款金额，以”按现金价值退”敷衍了事，诱导她签字，最终只退还2万余元。她表示，身边其他购买同类产品的人均已获全额退款，唯独她遭到区别对待。抗议期间，该女士因情绪激动、换气过度晕倒，现场无一名工作人员上前询问或施救。她将抗议视频发布至抖音后，迅速获得逾千万次播放，随后视频遭平台删除。
On June 3–4, a woman in Chengdu, Sichuan, staged two consecutive days of protest at a China Ping An Insurance branch. She says she paid nearly 200,000 yuan in premiums, only to have the company reimburse just 20% of her medical expenses when she fell ill. When she went to cancel her policy, staff refused to give her a straight answer about how much she would get back, fobbing her off with the phrase “reimbursed at cash value” and pressuring her into signing the paperwork — leaving her with a refund of just over 20,000 yuan. She says others who purchased the same type of policy have received full refunds, and that she alone has been treated differently.
During the protest, the woman collapsed after becoming so distressed that she hyperventilated. Not a single staff member approached to check on her or offer assistance. She posted videos of her protest to Douyin, where they quickly amassed over ten million views before being deleted by the platform.